Shipping policy

Thank you for choosing TrueToddler for your baby essentials! We strive to provide a seamless shopping experience, including a transparent and reliable shipping process. Please take a moment to review our shipping policy to understand how we handle the delivery of your precious purchases.

1. Order Processing:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.
  • You will receive an email confirmation with your order details and tracking information once your order has been shipped.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the delivery location.
  • We offer various shipping options at checkout, allowing you to choose the method that best suits your needs.

3. Shipping Times:

  • Delivery times may vary based on your location and the shipping method selected during checkout.
  • Standard shipping within the continental United States generally takes 3-7 business days.
  • Expedited shipping options are available for faster delivery.

4. International Shipping:

  • TrueToddler proudly serves customers globally. International shipping rates and delivery times vary based on the destination.
  • Customs and import duties may apply and are the responsibility of the customer. Please check with your local customs office for more information.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment using this number on our website or through the carrier's tracking system.

6. Shipping Partners:

  • We partner with reputable carriers to ensure the safe and timely delivery of your orders. However, please note that external factors such as weather conditions or unforeseen events may impact delivery times.

7. Shipping Confirmation:

  • A shipping confirmation email will be sent to you once your order is on its way. This email will include a tracking number and a link to track your package.

8. Order Changes and Cancellations:

  • Please contact our customer support team as soon as possible if you need to make changes or cancel your order. Once an order has been shipped, we are unable to make modifications.

We appreciate your trust in TrueToddler. If you have any further questions or concerns regarding our shipping policy, feel free to contact our customer support team at support@truetoddler.com.

Happy shopping, and thank you for being a part of the TrueToddler family!